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FAQ

Frequently asked questions

Appointments and Consultations

How can I book an appointment?

You can book an appointment through our website, by phone, via WhatsApp message, or by visiting our clinic. For online bookings, fill out the form and we’ll get in touch to confirm your time slot.

What is the appointment cancellation policy?

We ask that any cancellation or rescheduling be made at least 24 hours in advance, so we can adjust our schedule and make the time slot available to other patients.

Can I show up without a scheduled appointment?

We work by appointment, so it’s always best to book ahead so as not to interfere with appointments already scheduled.

I have an emergency — what time can I come in?

We’re prepared to help you in emergency situations. You should arrive at least one hour before closing, between 9am and 12pm or between 3pm and 6pm.

How do I get a quote?

Book your appointment with Smile Care. During your visit, we’ll answer your questions about the options, process and cost of treatment.

Hours and Location

What are the clinic's opening hours?

We’re open Monday to Saturday, 9am to 7pm. We close for lunch, from 1pm to 3pm, and on Sundays and public holidays.

Where is Smile Care located? Is there parking?

Smile Care is located in Serra das Minas, Rio de Mouro. Free parking is available nearby.

Payments

Does the clinic have agreements with insurers?

We don’t have agreements with insurers or health plans, but the invoice can be sent to your insurer for reimbursement purposes.

Do you accept cheque-dentista (dental voucher)?

We don’t accept cheque-dentista.

What payment methods do you accept?

We accept cash, Multibanco, bank transfer, credit card and MB WAY.

How much do treatments cost?

The cost depends on the clinical assessment of each case. Talk to our team via the form on this page or on WhatsApp to find out more.

Children’s Care

Do you treat children? From what age?

Yes, Smile Care has professionals dedicated to children’s oral health, treating patients from age 2.

At what age should I take my child to the dentist for the first time?

Barring an emergency, the first appointment should take place between 2½ and 3 years old, by which point the child will already have their full set of baby teeth.

Treatments and Technology

Do you offer whitening?

Yes, we offer in-office laser whitening as well as at-home whitening.

Do you do panoramic X-rays, cephalometric X-rays and CT scans?

Smile Care has equipment for digital panoramic X-rays, cephalometric X-rays and CBCT/CT scans.

What safety and hygiene measures does the clinic follow?

We follow hygiene and safety protocols, including instrument sterilisation, use of personal protective equipment (PPE), and regular disinfection of all areas of the clinic.

Do you do intra-oral scanning?

Yes, Smile Care has intra-oral scanning equipment (iTero and ScanPrime), used in treatment planning and monitoring.

Can you make immediate dentures?

Yes, Smile Care provides immediate dentures, with support from our in-house lab and team follow-up throughout the process.

Do you have your own lab?

Yes, Smile Care has its own lab, with a team dedicated to dental prosthetics and CAD/CAM technology.

If I fracture a front tooth, can I get an implant and leave with a tooth the same day?

In some cases, yes, depending on the clinical assessment of each situation. Talk to our team to find out whether this is the right option for your case.

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